Lumoire mirrors can be installed with standard tools. You simply need a tape measure, drill, spirit level, screwdriver and hammer to install a Lumoire mirror. All other parts are supplied with the Lumoire mirror. Detailed installation instructions are included with each mirror.

Lumoire mirrors have an IP rating of IP54, making them splash-proof. However, we recommend using a soft, non-abrasive cloth and a mild cleaning agent to safely clean the mirror without damaging it. Do not spray the cleaning agent directly onto the mirror, but apply it to the cloth and wipe gently.

If the light on your Lumoire mirror no longer works, first check whether the
power supply is switched on and the plug is connected correctly. If the
If the problem persists, please contact our customer service for further assistance.
assistance and possible warranty claims.

Lumoire mirrors are designed to withstand normal cleaning agents that
suitable for mirrors and glass. However, the use of aggressive or strong cleaning agents is not recommended as they may damage the finish of the mirror and the electronic components.

We do not currently offer installation services for Lumoire mirrors. Most mirrors come with clear installation instructions for easy self-assembly. However, should you require assistance, our customer service team are on hand to answer any questions you may have.

The LED lighting in Lumoire mirrors has a long lifespan and rarely needs to be replaced.
replaced. In most cases, the LEDs will last for many years with normal use. Please contact us if you experience any problems with your mirror's LED lighting.

The heating elements in Lumoire mirrors are designed to be replaced. In case of defects, please contact our customer service for further assistance and possible warranty claims.

If the touch sensor on your Lumoire mirror no longer responds, first try
To restart the mirror, turn the power off and on again. Check
also whether the mirror is connected correctly and whether there are no obstructions around it
the sensor. If the problem persists, please contact our customer service for further assistance.

To safely remove any limescale, we recommend using a mild cleaning agent based on vinegar or citric acid. Apply the cleaning agent to a soft cloth and gently wipe the affected areas. Avoid using abrasive cleaning agents that could damage the mirror's finish.

Yes, Lumoire offers support for technical issues after installation. Contact our customer service for help with any technical issues
with your mirror.

Installing a Lumoire mirror is very easy. The extensive mounting instructions are included with the mirror.

All Lumoire mirrors have an IP rating of IP54. This means they are splash-proof. You may install Lumoire mirrors in the so-called "zone 3" of the bathroom, where there is no direct risk of water. For example, above a sink. For more information, please contact our customer service.

Please note: ensure the electricity is completely switched off at the meter box before starting to connect the mirror!
If the electrical cable comes out of the wall, it should be in the center of the mirror. The mirror can be easily mounted in 2 ways:
via a plug or direct wiring.

For wholesale customers, we apply different minimum order quantities,
depending on the specific product. Are you interested? Please contact
our sales team for detailed information about the MOQ for our
products via info@lumoire.com

Yes, at Lumoire you benefit from above-average margins. We offer special prices and discounts for wholesale purchases. Contact our sales team to learn more about our wholesale prices and discount possibilities.

The ordering process for wholesale customers runs directly through our sales and
customer service team. Contact our team to place your
order.

Yes, in consultation, we offer dropshipping services, supporting wholesale customers with fast and efficient shipments directly to their location or to the end customer.

We offer flexible payment terms and options for wholesale orders, including bank transfers, credit card payments, and other common methods. We also provide net 30-day payment terms for established customers with a good credit history.

The average delivery time for wholesale orders varies depending on the destination and the specific product. Please contact us for an estimated delivery time for your order.

Yes, wholesale customers can order custom products or request modifications. Please contact our team to discuss your specific requirements and receive a personalized quote.

We offer marketing materials and support to wholesale customers to promote sales. Please contact us for more information about available materials and support options.

At Lumoire, you enjoy excellent customer service. In the event of a
damaged product upon receipt, for example, we offer a full
refund or replacement. Wholesale customers can easily register a warranty claim or return via info@lumoire.com and our team will process it quickly.

You can check the status of your order by logging into your account on our website and navigating to the "My Orders" section. Here you will find the latest updates on the processing and shipping of your order. If you ordered through another online platform, you can track the status of your order on the relevant website.

In most cases, you don't pay extra shipping costs at Lumoire.

Changing or cancelling an order is possible as long as it has not been processed and shipped. Please contact our customer service as soon as possible if you want to make changes to your order.

If you order before 3 PM on weekdays, we will ensure that your package is handed over to Transmission/DHL on the same day*. The carrier will then handle the further processing of your order, and you will also receive a tracking code to follow your order.

*Shipping time varies depending on your location and the selected shipping method. In general, we aim to ship and deliver orders within 1-2 business days of receiving payment.

Lumoire offers various shipping methods, including standard shipping, express shipping, and collection at a pick-up point, depending on your order and location.

Yes, in addition to the Netherlands, Lumoire also offers international shipping to Belgium, Germany, Finland, Denmark, Sweden, Norway, and more.

Upon delivery of the mirror, please check for any damage to the mirror. If the mirror is found to be broken, we ask you not to accept the damaged mirror. If your order arrives damaged, please contact our customer service within 24 hours and provide photos of the damaged packaging and products.
We will work with the shipping partner to find a suitable solution.

If you need to add or change a shipping address after your order has been placed, please contact our customer service as soon as possible. We will do our best to accommodate your request before the order is shipped.

If you are not at home at the time of delivery, the delivery person may leave a note with instructions on how to collect your order from the nearest collection point or to schedule a second delivery attempt.

Yes, there may be restrictions or special conditions for shipping to certain regions due to logistical limitations or local laws. Please check the shipping information during checkout for any restrictions applicable to your location.